Terms and Conditions

REGISTERED ADDRESS:

SONEE HARDWARE PVT. LTD.

181, Boduthakarufaanu Magu,

Male’, 20181 Maldives

Tel: +960 3336699, Email: info[at]sonee.com.mv

Customer Service Hotline: 3306 300

Our product pricing is in Maldivian Rufiyaa (MVR), and you will be billed in this currency.

Our services are targeted to customers residing in the Maldives. We DO NOT ship products to other countries.

Whilst we make every effort to provide you with the most accurate, up-to-date information, occasionally, one or more items on our website may be mispriced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

In case an order is placed for an item with an incorrect price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price if you wish to do so.

All prices on this website are subject to change without notice.

Prices on our website and in retail outlets may vary.

Our Website has stringent security measures in place to protect against the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, it will be accessed via a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

Your credit/debit card payments are processed by BML Secure Payment Gateway. We do not collect or store any information regarding your credit/debit card.

You are responsible for maintaining the confidentiality of your account and password. You agree to be responsible for all activities that occur under your account. We cannot be held responsible for any loss or damage which may arise as a result of failure by you to protect your account information. Please do not share your username and password with anyone, and keep your account details confidential at all times.

It is recommended that customers retain a copy of transaction details for records.

We know how important it is for you to understand how we use your personal data. This Privacy Policy sets out how and why we collect, store, process, and use your personal data. This policy is subject to change without notice, and changes will be published here. When you request or obtain services on our website, we need certain personal information (name, email, contact number, address, etc.) to fulfill your request. If you choose to register, subscribe to our newsletter, request a quote, purchase an item, request customer services, delivery, or send feedback, and when you access our website, as our website uses cookies, to find out more about the use of cookies and how you can manage them, please read our Cookie Policy.

We use this information to fulfill your requests and inquiries, resolve errors and troubleshoot, enhance your shopping experience, update you on our products, services, and offers, and for security and legal reasons.

We assure you that strict security measures are in place to protect your personal information from loss, unauthorized use or disclosure, copying, or modification. We protect your data by using encryption techniques, and we use other safeguards such as firewalls and password protection.

For payment processing, we use the Maldives Payment Gateway of Bank of Maldives Plc, to which you will be redirected from our Website once you are ready to make the payment, and we will not be able to see, capture, or store your card details and any other information you may enter at the Maldives Payment Gateway.